Playmaker Support

Get Back to Publishing.

Find setup guidance, troubleshooting steps, and the right place to request help with a Playmaker Themes product. Start with the resources below; when you need direct assistance, submit a request with the details our team needs to investigate.

Submit a Request Contact Us

Support Options

Start With the Right Resource

Choose the option that best matches what you are trying to accomplish.

Documentation

Installation instructions, setup guidance, and product walkthroughs in the documentation library.

Browse Documentation

Troubleshooting

Review common WordPress, theme, plugin, display, update, and configuration issues before submitting a request.

View the Checklist

Product Support

Submit a support request for a Playmaker product connected to an active license or supported purchase.

Submit a Request

Before You Submit

Help Us Diagnose the Issue Faster

The more useful context you provide, the easier it is to understand what is happening and recommend the right next step.

Update WordPress

Confirm that WordPress is running a currently supported version before troubleshooting theme behavior.

Update the Theme

Confirm that the latest available version of the Playmaker product is installed.

Check for Plugin Conflicts

Temporarily disable nonessential plugins in a safe staging environment when practical.

Clear Caches

Clear browser, WordPress, hosting, optimization, and CDN caches before testing again.

Record the Exact Issue

Include what you expected to happen, what happened instead, and the steps that reproduce the problem.

Protect Your Credentials

Do not include passwords, payment details, private API keys, or administrator credentials in the request.

Support Scope

What Product Support Covers

Support helps customers install, configure, and use the product as documented. It is not an unlimited custom development service.

Included

Product Guidance

Theme installation questions
Documented configuration options
Product feature clarification
Reproducible theme defects
Supported WordPress compatibility
Access to available updates
Documentation clarification

Not Included

Custom Development

Building an entire website
Custom feature development
Third-party plugin customization
Hosting or server administration
Content entry or migration
SEO campaign management
Emergency website recovery

Final support coverage follows the published license and support terms associated with each product.

Submit a Request

Tell Us What Is Happening

Provide enough detail for the issue to be understood and reproduced. Do not send private credentials through this form.

A useful support request includes:

The product and version
Your WordPress version
The public page URL, when relevant
Steps to reproduce the issue
The expected and actual result
Any visible error message

Name

Email Address

Product

Product Version

WordPress Version

Website URL

Issue Type

Subject

Describe the Issue

Error Message

Do not submit login credentials or other sensitive information through this form.

Common Topics

Quick Answers to Common Support Questions

Pick a topic and the request form below will be set to the matching issue type.

Installing a Theme

Upload, activate, and complete the initial setup.

Updating a Theme

Install updates without losing supported customizations.

Brand Customization

Configure colors, typography, logos, and layouts.

Navigation Setup

Assign menus and configure desktop and mobile navigation.

Homepage Setup

Configure homepage sections and featured content.

Plugin Conflicts

Safely identify potential third-party compatibility issues.

Support FAQ

Before Opening a Request

Do I need an active license to receive support?

Support eligibility follows the license and support terms published for the specific Playmaker product.

Can support customize my website?

Standard product support covers documented product usage and reproducible product issues. Custom design and development are not included unless separately offered.

Can I send my WordPress password?

No. Do not submit passwords or private credentials in a support request.

What if a third-party plugin is causing the issue?

Support may help identify a compatibility conflict, but fixes to third-party products remain the responsibility of their developers.

Can I request a new feature?

Yes. Feature requests may be reviewed for future development, but submitting a request does not guarantee implementation.

Need Help With a Playmaker Product?

Run through the checklist first, then send a detailed support request when you need direct assistance.

Submit a Request